Released on = May 3, 2007, 12:44 am

Press Release Author = IDS Softwares Pvt Ltd

Industry = Software

Press Release Summary = IDS Softwares Pvt. Ltd., (IDS), India's leading provider of
hospitality software solutions has launched Fortune Care, a solution that helps in
automatic escalation of request/complaints or incidents that are overdue. The
solution will enable the hospitality sector to provide superior service to its
customers.

Press Release Body = Chennai, May 3rd, 2007: IDS Softwares Pvt. Ltd., (IDS), India's
leading provider of hospitality software solutions, today launched Fortune Care, a
solution that is expected to fast forward and enable Indian hospitality sector's
attempts to provide superior service to its customers efficiently. This highly
sophisticated solution allows guests to call a single number from whereon the
Fortune Care quality management system would log, allocate, track, analyze requests,
complaints and incident to enhance and streamline guest services.

Announcing the launch of Fortune Care, Rajesh P Yadav, Head - Sales and Marketing,
IDS, said, "The Indian hospitality industry today does not have the challenge of
filling the rooms as domestic and inbound travel is at an all-time high. The real
challenge today that would allow them to differentiate and gain customer loyalty is
their ability to provide the highest level of personalized and prompt service. The
other related challenge is to ensure that such service levels are delivered in the
most efficient manner. Fortune Care helps properties do just that."

Explaining how Fortune Care is a leap forward for the industry from a
technology/solution point of view, P. Subramanian, Head - Operations, IDS, said
"There are new paradigms that the solution introduces to the industry. Firstly
setting up service levels and secondly tracking and ensuring that pre-determined
service levels are maintained on a routine basis. The solution would go a long way
in helping the hospitality industry better its service level over a period of time.
Caring from a hospitality sense would find new meaning and attain newer heights
under Fortune Care."

Fortune Care helps in automatic escalation of request/complaints or incidents that
are overdue, be it informing the VIP status of a guest to the housekeeper, or
letting the HOD / general manager know that extra soap or extra towel tops the list
of guest incidents. Fortune Care helps set pre-defined timeframe for service
deliveries which once set, has to be adhered to, creating a new standard benchmark
for servicing a guest.

Added, Rajesh P Yadav, "Besides increasing guest satisfaction level, implementation
of Fortune Care would enable managements to monitor the efficiency of their
workforce on a 24/7 basis round the year. This not only makes measurement of
workload and performance more scientific, but also helps management right size the
employee strength as the process allows increased efficiency along with better
accountability and reliability."

IDS today has more than 1200 clients in over 20 countries. IDS have offices at
Mumbai, Delhi, Calcutta, Hyderabad, Chennai & Goa in India and several offices
globally. It specializes in comprehensive and integrated software solutions for the
hospitality sector (hotels, resorts, clubs, restaurants, etc.). The company offers
hospitality software solutions under the brand name of 'Fortune', encompassing all
aspects related to hospitality segment viz. Property Management Systems, Central
Reservations, Point of Sale Systems etc. IDS technology team has a combined domain
experience of over 600 man-years. The company's Development and Global Support
Center at Bangalore offers support to its customers on a 24x7x365 basis. Fortune
Suite of hospitality software solutions powers Sarovar Hotels & Resorts, ITC Fortune
Park Hotels, Royal Orchid Hotels and Club Mahindra Holidays among others.


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